The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame.

Patrick Lencioni
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More Quotes By Patrick Lencioni
  1. Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.

  2. Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.

  3. Great teams do not hold back with one another. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal.

  4. Like a good marriage, trust on a team is never complete; it must be maintained over time

  5. Trust is knowing that when a team member does push you, they're doing it because they care about the team.

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